Welcome to the Ida Judson FAQ section! Here, we aim to address the most common questions our customers have about our runner rugs and services. If you have any additional questions, please do not hesitate to contact us at [email protected].

1. What materials are your runner rugs made from?

Our runner rugs are crafted from high-quality materials such as wool, cotton, jute, and synthetic fibers like nylon and polyester. Each material has its own unique benefits, ensuring durability, comfort, and aesthetic appeal. Detailed material information for each rug is provided in the product description on our website.

2. How do I choose the right size runner rug for my space?

Selecting the right size runner rug depends on the dimensions of the area you want to cover. Typically, runner rugs are used in hallways, kitchens, and entryways. Measure the length and width of your space and choose a rug that leaves a few inches of floor visible on each side. Our product descriptions include dimensions to help you make an informed decision.

3. How do I care for and clean my runner rug?

Proper care and maintenance will extend the life of your runner rug. Here are some general tips:

• Vacuum regularly to remove dirt and dust.
• Spot clean spills immediately with a clean cloth and mild detergent.
• For deeper cleaning, professional rug cleaning services are recommended.
• Avoid direct sunlight to prevent fading. Specific care instructions for each rug can be found on the product label and our website.

4. Do you offer custom sizes or designs for runner rugs?

Yes, we offer custom sizes and designs to meet your specific needs. Please contact our customer service team at [email protected] to discuss your requirements, and we will work with you to create a custom runner rug that fits your space perfectly.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your runner rug, you can return it within 30 days of delivery. The rug must be in its original condition and packaging. Please visit our Returns and Exchanges page for detailed instructions on how to initiate a return.

6. How long will it take to receive my order?

Shipping times vary based on your location and the availability of the product. Generally, orders are processed within 2-3 business days and shipped via standard shipping, which takes an additional 5-7 business days. You will receive a tracking number once your order has been dispatched. For more information, visit our Shipping and Delivery page.

7. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. For more information, please visit our International Shipping page.

8. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website and view the status of your order under the “Order History” section.

9. Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request. However, if your order has already been processed or shipped, we may not be able to make changes or cancellations.

10. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased and redeemed on our website. Gift cards are available in various denominations and make a perfect gift for any occasion. Visit our Gift Cards page to purchase one today.

11. How can I contact customer service?

Our customer service team is here to help you with any questions or concerns. You can reach us via email at [email protected] or through the contact form on our website. We strive to respond to all inquiries within 24 hours.

12. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely to ensure your personal information is protected.

We hope this FAQ section has answered your questions. If you need further assistance, please do not hesitate to contact us at [email protected]. Thank you for choosing Ida Judson for your runner rug needs!