Welcome to Ida Judson’s Delivery and Return Policy page. We strive to ensure that your shopping experience is smooth, enjoyable, and satisfactory. Below you will find detailed information about our delivery and return processes. If you have any questions or need further assistance, please contact us at [email protected].

Delivery Policy

1. Order Processing:

  • All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Delivery within 1-2 business days.
  • Delivery delays can occasionally occur.

3. International Shipping:

  • We offer international shipping to most countries. Shipping rates and delivery times vary depending on the destination.
  • Please be aware that international orders may be subject to customs duties and taxes. These fees are the responsibility of the recipient and are not included in the item price or shipping cost.
  • For specific shipping rates and delivery times for international orders, please refer to the shipping information provided at checkout.

4. Shipment Confirmation and Order Tracking:

  • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
  • The tracking number will be active within 24 hours. You can track your order through the carrier’s website using the provided tracking number.

5. Damages:

  • Ida Judson is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Return Policy

1. Return Process:

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.

2. Return Shipping:

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. Refunds:

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

4. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] with your order number and details of the product you would like to exchange.

5. Non-returnable Items:

  • Certain items are exempt from being returned, such as gift cards and downloadable software products.
  • Items on sale or clearance cannot be returned.

6. Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Customer Support

If you have any questions regarding delivery or return policies, please contact our customer support team at [email protected]. We are committed to providing excellent customer service and will be happy to assist you with any concerns.

Thank you for shopping with Ida Judson. We appreciate your business and look forward to serving you again!